Mandated to be online, held to complex standards, and working within limited resources.
Local Government is required to use online channels for citizen communications, yet the standards they must uphold are unnecessarily complex. Vendors tell them what they want to hear, and limited budgets and expertise make it difficult to ensure inclusivity.
Under Title II of the ADA, municipalities face additional scrutiny, with even greater emphasis from April 2026. Understanding where you stand before that deadline is the practical starting point.
Digital sprawl across departments compounds the problem, but it is a symptom. The root cause is a gap between what is required and the resources available.
Current accessibility strategies are not delivering. Too often, institutions rely on external consultants whose expertise comes with extended timelines and escalating costs. Five years of data reveal a pattern of significant investment yielding minimal compliance, with typical rates around 7%.
"Rules require it, standards are complex, budgets are tight, and vendors are not held to account. That is the reality for most municipalities."
In April 2024, the Department of Justice published a final rule under Title II of the ADA, requiring state and local government entities to make their websites and mobile applications accessible.
For local government and municipal organizations, this rule creates a direct compliance obligation across all public-facing digital services. Deadlines vary by population size, enforcement from April 2026.
Click to view full example report
Independent evaluation of your digital exposure
Understand where your municipality stands before committing to any program. Our independent risk audit provides clarity on exposure, identifies priorities and establishes a cost baseline for measurable improvement. How much? $4,000 <> $18,000 subject to number of websites (Dept. / Sections).
"Kicking off with independent clarity of your Risk should be a no brainer - Risk mitigation 101, independent understanding of position."
The uncomfortable truth
% of websites failing on home and/or accessibility page
Based on AAAtraq audit data, 2020-2025
Local government organizations have invested in digital accessibility over many years, yet independent audits show that most websites still fall short of WCAG 2.1 AA standards. Understanding where your municipality stands today is the starting point for meaningful progress.
An independent audit provides that clarity - identifying gaps, setting out practical next steps, and giving leadership a factual basis for decisions.
Independent Audit
Leadership starts with their own audit. Produced in 2 weeks, not 2 years.
Vendor Accountability
Contractual accountability from those selling web / digital platforms.
Smart Automation
Automation to support staff and publishers. Help them get it right first time.
Seen as workload reduction under scrutiny. A service that removes guesswork and reduces exposure without increasing staff burden. Claim support signals protection in the event of a public challenge.
"It takes accessibility off our plate and gives us something we can stand behind if challenged."
Seen as audit trail and accountability. Monitoring and ownership align with reporting duties and public records.
"It gives us a clear audit, actions, and records so we can demonstrate oversight."
Local Government is required to use online channels for citizen communications, yet the standards they must uphold are unnecessarily complex. Vendors tell them what they want to hear, and limited budgets and expertise make it difficult to ensure inclusivity. Digital sprawl across departments compounds the problem, but it is a symptom, not the cause.
The platform gives you visibility across everything that is online, and accountability for what needs attention. Approved staff add their websites without bottlenecks or complexity. Pricing is per entity and covers all websites, so budget constraints do not dictate which citizens get an inclusive experience.
"PDF sprawl is one of the biggest hidden costs in Local Government accessibility. Automation addresses 95% of that cost."
Select all options above to see your customized pricing
Ongoing monitoring, risk auditing, and department accountability to maintain oversight of your digital accessibility exposure.
OVERSITE and ADA content correction, website auditing, PDF inventory management, vendor oversight, and claims management.
Everything in CORRECTION plus cost coverage - the complete program for institutions seeking full protection and peace of mind.
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