Why a Risk Control Program (RCP)
A holistic, organization-wide answer to a problem that will not fix itself.
Not a tool. Not a project. A program.
Most organizations treat digital accessibility as a technical task - something for the web team to fix. An audit is commissioned, issues are logged, some get resolved, and attention moves on. Meanwhile content changes, new pages appear, documents are added, and exposure quietly grows. The cycle repeats. Cost rises. Control does not.
A Risk Control Program takes a fundamentally different approach. It treats ADA compliance as an ongoing business risk - not a one-off project. It brings together auditing, monitoring, remediation, training, documentation, vendor oversight, claims management, and costs coverage into a single, managed system. Nothing is left to chance. Nothing falls between the cracks.
This is an organization-wide solution. It does not sit with the web team. It does not depend on specialists. It provides clarity for executives, actionable steps for content managers, and evidence for risk managers. Everyone knows what needs to happen, when, and who is responsible.
"As long as accessibility remains a problem for the web team, exposure remains unmanaged. When it is treated as a business risk, with ongoing oversight, organizations finally have a chance to address it."
Despite rising ADA compliance spend, litigation continues to grow while actual compliance remains flat at 4-7%
Stop spending
Start investing in getting more, by spending less
Facts are clear, spend over the last 5yrs has gone up, as have legal claims - with no improvement in compliance. If want to deal with ADA /Accessibility (legal or societal reasons) it is not a web issue, it is one of Risk management.
"Kicking off with independent clarity of your Risk should be a no brainer - Risk mitigation 101, independent understanding of position."
One system, everything connected
The diagram shows how every element of ADA compliance connects through AAAtraq. Continuous auditing feeds priority actions. Training builds internal capability. Vendor oversight closes third-party gaps. Claims management and costs coverage protect you if a demand arrives. Nothing operates in isolation.
This is not a collection of tools bolted together. It is a single, managed program designed to work as one - organization-wide, automated where possible, with human oversight where it matters.
Everything needed...
25 years of experience led us to build a system, not sell time
Compliance is not one thing. It is a combination of auditing, monitoring, reporting, remediation, training, documentation, and incident response. Most organizations do some of these, few do all, and almost none do them consistently. That inconsistency is where risk lives.
We built a system because we had seen what happens without one. After 25 years, we know what is involved. The process is consistent, the reporting is clear, and you are in control. You may already be doing parts of this. The opportunity is to bring it all together, automate what can be automated, remove the distraction, and focus on your core business.
Use the checklist below to see what a complete program looks like, and mark what you already have in place.
Audit Trail
Timestamped record of every action taken. Essential evidence if a claim arises.
Board Pack
Reporting designed for leadership, not technologists. Understandable clarity on where risk sits across your entire digital landscape, scaled by impact, not buried in technicalities that get nodded to and forgotten. This is the reporting that secures budget and comes with independent, external evidence of progress.
Claims Management
Expert-led response if a demand letter or lawsuit arrives. Subject matter experts manage the process on your behalf.
/CONFIRM
Ability to, and when needed and on an unlimited basis, request immediate risk audit of any page. Your RCP includes a set of SOPs for your organization to include in web delivery management process, and as part of this everyone should '/confirm' all content changes are checked. /CONFIRM
Costs Coverage*
Financial protection against the costs of defending an ADA claim. Cover detailed in T&Cs, important that your compliance investment is not derailed by litigation.
Digital Assets Register
Often overlooked as a standard tool for risk management and your executives: the provision of, and access to, a register of organizational websites with independent clarity on risk position. Oversight / progress monitoring outside of the influence of those doing the work. Sample DAR
Manager Risk Alerts
Real-time notifications when new risks appear. No surprises, no gaps between audits.
Monthly Risk Audit
Automated audit, taking into account visitor activity and content consumption. As part of the legal requirement to demonstrate reasonable adjustment, your monthly audit underpins your commitment and evidences ongoing monitoring. Brings focus to what matters, what is important.
Page Content Correction
Guided fixes for flagged content issues. Prioritized by risk, not volume. Intelligent automation to initially guide users - up-skill everyone, without additional training or support. 4-6 weeks, the system can deal with 90%+ of correction, with human oversight.
PDF Inventory / Correction
The most common blind spot. Most organizations have no clear picture of the condition of their published documents. Understanding the backlog alone can cost $000s. Every inaccessible document is a potential compliance failure under Title II. Video we have may be worth a look PDF Magic
Proof of Visitor Support
An automated system embedded in your website that presents every visitor with appropriate support options. Provides independent, certified evidence that all visitors are offered help - covering accessibility needs and language requirements. A legal requirement often overlooked.
Program Administration
Overall coordination of your accessibility program. Ownership, scheduling, and accountability in one place.
Q&A Drop-ins
Scheduled access to subject matter experts. Get answers without retaining consultants.
Quarterly Organization Update
Executive-ready summary of position, progress, and priorities. Includes legal updates focused on ADA accessibility and, when appropriate, highlights emerging risks. (example - illusion of choice)
SOPs (Standard Operating Procedures)
Practical procedures provided as part of the Risk Control Program, embedding digital compliance into procurement, web publishing, and reporting, clarifying accountability, confirming fundamentals, reducing unnecessary risk, and evidencing controlled, defensible governance.
Vendor Management
Ensure third-party tools and embedded content meet the same standard. Your site, your liability.
Visitor Experience Manager
A tool that automatically improves website inclusion for users with needs like ADHD, Dyslexia, and color-contrast support. It reduces compliance risk, boosts reach, and requires only adding a secure tag to activate - allows visitors to manage their experience of your website.
Website Full Audit
Each quarter, a detailed diagnostic scan of your entire website - also available on demand, for example after a new site launch. Goes beyond accessibility to cover other areas of likely exposure, including privacy and carbon. Independent, evidence-based, repeatable.
The features, capabilities listed here relate to AAAtraq V2. Fully live 21AUG26, and available to clients on V1 (2019-2025 deployments) following service upgrade, for which a fee is payable. This is a full list of capabilities, client specific service based on chosen service package